The BracketGuard blog
Field notes on wardrobing, bracketing, serial returners, and the decision layer of returns.
Bracketing explained: why shoppers buy three sizes
Bracketing is buying several versions of the same item, usually different sizes, with the plan to keep one and return the rest. For the shopper it is ...
When bracketing crosses the line into abuse
Not all bracketing is abuse. A customer who brackets twice a year while they learn your sizing is a fit problem. A customer who brackets every order f...
Reducing bracketing without raising friction
The blunt instrument against bracketing is friction: charging for returns, banning multi-size orders, shortening windows. It works on abusers and it w...